Under European Union rules our products are considered "digital goods" and as such fall under their own unique category in regulations.
By agreeing to instant access to your download links you waive the 14 day cool off period; therefore purchases of digital (downloaded files) are not refundable. Should you wish to request a refund we will review on a case by case basis.
Journals and conference proceedings are in a PDF format and available for instant download when available or as in the case of subscriptions of future journals they are available for download as soon as they are published. You will be notified by email when the journals are available.
Links to Pdf's are found in "My Downloads" section of your account. Links to downloads expire thirty (30 ) days after purchase. You are allowed 2 downloads per purchase in case of error or loss.
Please contact firstname.lastname@example.org should you have any questions about downloading.
Journals and conference proceedings are copyright protected ALL RIGHTS RESERVED. Do not share links or PDFs.